Coordinating with AFNE
Requesting a Flight with Angel Flight NE:
Requesting a flight with Angel Flight is an easy task and once you have experienced your first Angel Flight mission, you will have earned your own set of wings! Many times you become a navigator or perhaps and honorary pilot!
In order to expedite the process of requesting a flight, we ask that you have specific information available. Many times a friend or healthcare professional will make the request on behalf of the patient and may not have all the information, which could possibly slow the process a bit. We do encourage the person needing to travel bring along a companion and in some cases, there is a need for additional passengers (e.g. children with parents, etc.).
Below is the specific information that we require when requesting a flight:
- Full name of the person(s) traveling as it appears on a license and/or birth certificate;
- Complete address of the patient;
- Home phone number and cell phone, if possible;
- Date of birth for all person(s) traveling;
- Reason for traveling (e.g. medical condition or compassion flight, visiting a sick or injured loved one);
- Contact information (telephone and fax) for primary care doctor;
- Contact Information(telephone and fax) for destination doctor;
- Name of medical facility;
- Preferred time and dates of travel;
- Contact number at the destination facility (e.g. hotel or housing);
- Weights of all passengers (required for weight in balance for the pilots);
- All luggage mus be declared. (Note: There may be a weight limit of 15 lbs and weight limit may vary.); and
- Please inform us of the closest airport to your home (small or large).
Once you have this information, your ready to request your flight. Simply call us at 800-549-9980 ~ one of our Mission Coordinators will assist you with your request.
They will take the information listed above and immediately you will enter in the system and your flight will be posted to all our pilots.
Please be sure to contact us as soon as you know when you need to travel. We appreciate at least a week's notice if possible. The extra time will enable us to confirm a pilot sooner. While our pilots are a team of volunteers who are as flexible as possible, they do require some advance notice to move their personal commitments around to assist those in need. Our pilots are accomodate flexible schedules, but also have their own commitments.
After you are entered in our system, your information is posted on a confidential, password-secured pilot system. Our pilots access the information via a secured web-based tool. All information given to Angel Flight is confidential. Our pilots are able to review the flight request and select the one which best fits there schedule and geographical location. Once a pilot selects the flight we are notified via our Angel Flight system the pilot is then sent your contact information so that he or she can contact you and introduce themselves and make arrangements for when and where to meet you on the day you are scheduled to travel.
Once a pilot is confirmed and assigned to your mission, a mission coordinator will contact you with the name of your pilot. Your designated pilot will contact you the day before your mission. This process is consistent each time that you travel.
We provide transportation for as long and as often as you need to access the medical care you require.
The proces to assist with our transplant patient's requests works a little differently. It is just as easy if not easier!
We require the same information listed above so we can have all your information in our system. However, the pilot scheduling is a little different.
Due to the nature of a transplant flight and the unpredictability as to when an organ will be available, we have created a unique system that has worked very well for all transplant patients.
We have a list of pilots in each region of the Northeast who are available to be called anytime day or night for a transplant mission. These pilots understand that an organ may become available at 2am or 6pm and that there are different windows of time that a patient needs to be delivered to the medical facility. Due to the time sensitive nature of the flight, we give each transplant patient, according to their location, a list of pilots names and contact numbers so that when there organ is available, they can contact the pilot directly.